Privacy & Cookies

Effective Date: 1st January 2026

At The Digital Doctor Solutions, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, contact us, or use our services. It also describes your rights under UK data protection law and how to exercise them.

1. Who We Are

The Digital Doctor Solutions Ltd (company number 16738112), registered in England and Wales.

Registered office: 20 King Street, Weymouth, Dorset, DT4 8HX

Email: damian@thedigitaldoctor.co.uk

Phone: 01305 244066
Data Controller Contact: Damian Lo Cascio

We provide business communication and internet technology solutions throughout the UK.

2. What Information We Collect

Contact details: Name, business name, email address, phone number, postal address.
Service information: Details of services you enquire about or purchase, and technical support requests.
Website usage data: IP address, browser type, operating system, referring URLs, pages viewed, and access times.
Communication records: Emails, messages via our website, forms, or social media channels.
Cookies and tracking technologies: Used to enhance your website experience.

3. How We Use Your Information

Provide and manage our services.
Respond to enquiries and deliver customer support.
Process orders and manage contracts.
Improve our website, services, and customer experience.
Send important service updates or marketing communications (with your consent).
Comply with legal and regulatory requirements.

4. Our Lawful Bases for Processing

We rely on one or more of the following lawful bases under UK GDPR:

Contract: To perform our contract with you or take steps before entering a contract.
Legitimate Interests: To operate and improve our business while balancing your rights and freedoms.
Consent: Where you have clearly given permission (for example, for marketing emails).
Legal Obligation: To meet our statutory and regulatory duties.

5. Sharing Your Information

We do not sell your personal data. We may share it only with:

Trusted service providers who help us deliver services (e.g. telecoms wholesalers, network partners, CRM integrators).
Legal or regulatory authorities where required by law.

All third parties are required to process your data securely and lawfully.

6. International Data Transfers

Some of our service providers (e.g. Keap) store data outside the UK or EEA, typically in the United States. Where this occurs, we ensure appropriate safeguards are in place such as the UK International Data Transfer Addendum or EU Standard Contractual Clauses to protect your rights.

7. Data Security

We use appropriate technical and organisational measures to protect your information against loss, misuse, or unauthorised access — including secure servers, access controls, and encryption where appropriate.

8. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected and to meet legal or accounting requirements. You may request deletion of your data at any time (subject to our legal obligations).

9. Marketing Communications

We may send you updates and marketing emails if you have opted in using our double opt-in process. You can unsubscribe at any time by clicking the link in our emails or contacting us at damian@thedigitaldoctor.co.uk

10. Your Rights

Under UK data protection law, you have the right to:

Request access to the personal data we hold about you.
Request correction of inaccurate data.
Request erasure of your data (where applicable).
Object to or restrict certain processing.
Withdraw consent at any time (for example, for marketing).

To exercise any of these rights, please contact us at damian@thedigitaldoctor.co.uk.

If you are not satisfied with our response, you can contact the Information Commissioner’s Office (ICO) at www.ico.org.uk.

11. Cookies and Analytics

Our website uses essential cookies for functionality and Google Analytics (with IP anonymisation enabled and no advertising features) to help us understand site usage. You can manage preferences through the cookie banner or via your browser settings.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website at www.thedigitaldoctor.co.uk. Please check this page regularly for updates.

13. Contact Us

The Digital Doctor Solutions Ltd
Registered office: 20 King Street, Weymouth, Dorset, DT4 7BJ

Email: damian@thedigitaldoctor.co.uk
Phone: 01305 244066
Data Controller Contact: Damian Lo Cascio